ClinicSite rebuilds a clinic website from the site you already have. You paste your current address, we read the public pages, and a generated replacement comes back as a complete, self-contained page you can look at straight away. From there you can edit it in a visual block editor and publish it to a subdomain or your own domain. It is aimed at small healthcare practices that want a current-looking site without hiring an agency.

What do I need before I start?

For a migration, all you need is the web address of your existing site. Nothing else is required to see a result — no account, no card, no content brief. If you want the generated site to be accurate, it helps if your current site already shows your real address, phone number, opening hours and clinician names, because those are the details we read and reuse.

Do I need the login for my old website?

No. We only read the public pages of your site, the same ones any visitor or search engine can see. We never ask for your hosting password, your CMS login, your domain registrar credentials or FTP access, and you should be wary of any website vendor that asks for those up front. Because the read is public-only, anything hidden behind a login on your current site will not appear in the generated version.

What if I do not have a website at all?

You can generate one from scratch at /start instead of pasting a URL. You describe the practice — what you do, where you are, who works there — and the generator builds a page from that rather than from a scrape. The result is the same kind of editable site; you just supply the facts directly instead of us reading them off an existing page.

How long does generation take?

It runs in two phases so you are not staring at a blank screen. The first phase renders only the top of the page — the hero — so you can pick a design direction quickly; the second phase builds the complete page once you have chosen. Fetching your existing site is capped at three pages with an eight-second timeout, so a slow source site cannot stall the process indefinitely.

What if I do not like what it generates?

Generate again, or change it in the editor. The first phase exists precisely so you can reject a design direction before the full page is built, and every block on the finished page can be edited, reordered or removed without touching code. If it is still not right, you can walk away — a free preview costs nothing and disappears on its own after seven days.

What exactly is the free preview?

The free preview is a generated site you can look at without creating an account and without entering a card. You paste a URL, you get a site back, and you can open it, read it and judge it. It is a genuine preview of the product rather than a screenshot or a mockup. It is not published to the public web and it is not connected to your domain.

How long does a free preview last?

Preview sites are deleted seven days after they are created. That is an automatic cleanup, not a sales deadline — nothing is charged and nothing is retained once it runs. If you want to keep a preview beyond that window, start a subscription before the seven days are up so the site moves out of preview storage.

Does the free preview require a credit card?

No. There is no account, no card and no checkout involved in generating a preview. This is the part of the product that people most often assume is a trick, so to be blunt about it: you can use the generator, see the full result, and never give us a payment method. The card only enters the picture if you decide to start a subscription.

How is the paid trial different from the free preview?

They are two separate things. The free preview needs no account and no card and is deleted after seven days. A paid subscription starts with a 14-day free trial, and that trial does require a card at checkout — nothing is charged that day, but a valid payment method has to be on file. The trial is what lets you publish and use the dashboard; the preview only lets you look.

When am I first charged if I start the 14-day trial?

You are charged nothing on the day you sign up. The first charge happens when the 14-day trial ends and the subscription becomes active. If you cancel before the trial ends, the subscription stops and that first charge never occurs. See /pricing for the plans and what each one includes.

What happens if my card fails when the trial ends?

The subscription cancels rather than charging. If there is no valid payment method on file at the end of the trial, the account is not put into debt, not sent to collections and not billed later — the subscription simply does not start. You can add a payment method and subscribe again whenever you are ready.

Can I publish a site without paying?

No. Publishing to a subdomain or a custom domain requires an active subscription, and a subscription begins with the 14-day trial described above. The free preview is deliberately not publishable — it exists so you can evaluate the output before committing to anything, not as a free hosting tier.

Who owns the content and the generated site?

You do. The facts on the page are your practice’s facts, the copy is written about your practice, and the site is yours to use. We do not claim ownership of your clinic information, your logo, your photographs or the text that describes your services. Nothing in the generation process transfers rights in your material to us.

What happens to my current website while I am trying this?

Nothing at all. We only read your existing site; we never write to it, log into it, or change anything on it. It stays live, on its current host, serving its current visitors, exactly as it is. The only moment anything changes for the public is when you decide to point your domain at the new site.

Can I export the site or take it elsewhere?

The generated page is a single self-contained HTML document rather than a proprietary bundle, which is the format most likely to still be readable by someone else later. If you want a copy of what you published, ask us at support@clinicsite.net and we will help you get it. We would rather you be able to leave than feel stuck.

What happens to my site if I cancel?

Publishing is tied to an active subscription, so a cancelled account stops serving the published site. Your domain remains yours throughout — it is registered to you and you can point it at any other host at any time. If you are planning a move, contact support before you cancel so you are not caught between the two.

What web address does my site get?

Every published site gets a ClinicSite subdomain in the form yourclinic.clinicsite.net, which works immediately with no DNS setup on your side. Most practices then connect their own domain so patients see their own name in the address bar. You can start on the subdomain and add a custom domain later — publishing does not lock you into either.

Can I buy a domain through you, or bring my own?

Both work. You can buy a managed .clinic domain through us — the registration runs through Porkbun and the DNS is configured for you — or you can bring a domain you already own. Bring-your-own is connected by pointing the domain’s nameservers at Cloudflare, which we then use to route traffic to your site.

Do I get an SSL certificate, and do I have to configure it?

You get one automatically and there is nothing to configure. Certificates are issued on demand through Let’s Encrypt by our edge server and renewed without any action from you. Every published site is served over HTTPS, which matters for a healthcare site both for browser trust warnings and for search ranking.

How long does a domain change take to go live?

Nameserver changes typically propagate within a few hours, though the internet allows up to 48 hours and some registrars are slower than others. During that window some visitors may still reach your old site and some the new one, which is normal and resolves itself. Because your old site stays untouched, that overlap is harmless — nobody hits an error page.

How do I edit the site after it is generated?

In a visual block editor in the dashboard. The page is made of blocks — hero, services, team, hours, contact — and you click one to change its text, reorder it, or delete it. Changes are made in place with the page rendering as you go, so you can see the result rather than imagining it from a form field.

Do I need to know how to code?

No, and you are not expected to learn. Everything on the page is editable through the block editor without touching HTML or CSS. If you can edit a document, you can edit the site; nothing about the normal workflow requires reading the underlying markup.

Can I change the site after publishing it?

Yes, as often as you like. The editor stays available for as long as your subscription is active, so updating hours, adding a clinician or correcting a phone number is a two-minute job rather than a support request. There is no charge for edits and no limit on how many times you republish.

Can I add more pages?

The generated site is built as a single, complete page covering the sections a clinic site normally needs — services, team, location, hours and contact. For most small practices that is the whole site, and a single well-organised page tends to perform better than a thin five-page menu. If your practice needs a structure this does not cover, write to support@clinicsite.net and describe it.

Can I use my own logo and brand colours?

Yes, and in most cases you do not have to do anything to get them. When we read your existing site we pick up your logo and your theme colour along with your contact details, and the generated site is built with those already applied. If we read the wrong colour, or your logo has changed since, you can override both in the editor.

What does the AI chatbot do?

On the Platinum plan and above, your site can carry a chat widget that answers visitor questions from a knowledge base built from your own clinic information. It is seeded automatically when the site is generated and you can edit it in the dashboard. It answers only from what it knows about your practice, never gives medical advice, and hands off to a human when a visitor asks for a person or raises anything urgent.

Can you connect to my EMR?

EMR integration is available on the Platinum plan and above. Connect your practice system and your appointments and clinicians appear in your ClinicSite dashboard schedule view, so you can see your day in the same place you manage your website. Your EMR remains your system of record for notes, billing, intake and clinical history. Credentials are encrypted at rest and the sync runs in an isolated per-clinic worker. Our catalogue covers SimplePractice among other systems — tell us what you run and we will confirm before you subscribe.

Do contact forms on my generated site work?

No, and this is the most important limitation to understand before you publish. Generated sites do not submit form data anywhere — the published pages are locked down so no form can post to any destination. Visitors reach you by tapping your phone number or your email address, both of which are live links on the page. If capturing enquiries through a web form is essential to how you run your practice, this product is not a fit today.

Does it integrate with my online booking system?

You can link the booking tool you already use. A booking block on the page takes an external link — Cal.com, your patient portal, whatever your practice runs — and sends the visitor there to book, so your booking system stays the single source of truth for the schedule.

Do you handle reviews or reputation management?

No. There is no review collection, no review monitoring and no reputation dashboard in the product, and we would rather say so than list it as a feature and disappoint you later. If reviews are a priority, keep using a dedicated tool for that alongside your site.

What support do I get, and does it depend on my plan?

Support is by email at support@clinicsite.net, and it is the same on every plan. We do not sell a priority tier, a guaranteed response time or a ticketing SLA, because we do not have one to sell. If you need a contractual support commitment, ask us at /contact before you subscribe rather than after.

Where does ClinicSite run?

The application runs on Microsoft Azure, behind a Cloudflare edge layer that handles traffic to published sites. Azure operates HIPAA-eligible cloud infrastructure, which is the foundation the platform is built on. Infrastructure alone is not compliance, so the rest of these answers describe what we actually do rather than what the hosting brand implies.

How are my EMR credentials protected?

Connected EMR credentials are encrypted at rest with AES-256-GCM, and each stored value is cryptographically bound to your clinic so it cannot be read in another tenant’s context. The sync job runs in an isolated container with its own database role, and the tables it touches are protected by row-level security. Application logs are written without patient health information in them.

Do generated websites collect patient information?

No, by design. Published sites cannot submit forms anywhere and cannot make outbound requests to third parties, so there is no path by which a visitor’s details are captured on the page. Patients contact you through your phone number or email address, which keeps the conversation in the channels your practice already controls. Read /guides/hipaa-website-requirements for what this means for a clinic site in practice.

Is ClinicSite HIPAA compliant? Do you sign a BAA?

We do not hold a HIPAA certification or a SOC 2 report, and we are not going to imply otherwise — no such certification for HIPAA exists in the way vendors often suggest. Any clinic should ask any vendor that will handle protected health information for a business associate agreement, and should get the answer in writing before sharing data. If a BAA is a requirement for your practice, raise it with us at /contact so you get a straight answer before you buy.

How is billing handled?

Payments run through Stripe, so your card details are held by Stripe and not by us. Subscriptions are billed monthly and managed from a billing portal in your dashboard, where you can update your payment method, download invoices and see what you are on. Plan details are on /pricing.

Is there a setup fee?

No. There is no setup fee, no onboarding charge, no migration fee and no charge for generating a site. Migrating your existing site is part of the product rather than a professional services engagement, so the subscription is the whole cost.

From the billing portal in your dashboard, at any time, without contacting anyone. There is no minimum term and no cancellation phone call. Because publishing depends on an active subscription, plan where your domain should point before you cancel so your visitors are not left without a site.

Questions and answers

Frequently asked questions

39 straight answers about how ClinicSite works — what the free preview is, how the paid trial differs from it, what happens to your current website, and what the product does not do.

Start here if you only read one answer

Two things get confused most often, so they are stated plainly before anything else.

The free preview needs no account and no card. You paste your website address, you get a generated replacement to look at, and it is deleted after seven days. Nothing is charged and nothing is published.

A paid subscription is a separate thing. It starts with a 14-day free trial, and that trial does require a card at checkout. You are charged $0 on the day you sign up, the first charge lands when the trial ends, and if there is no valid payment method on file at that point the subscription cancels rather than charging you. Publishing a site requires a subscription. Plans are on the pricing page.

If your question is not answered here

Email support@clinicsite.net or use the contact page. Support is by email on every plan — we do not sell a priority tier. If you are evaluating us for a practice that handles protected health information, read what HIPAA actually requires of a clinic website first.

Getting started

What is ClinicSite?: ClinicSite rebuilds a clinic website from the site you already have. You paste your current address, we read the public pages, and a generated replacement comes back as a complete, self-contained page you can look at straight away. From there you can edit it in a visual block editor and publish it to a subdomain or your own domain. It is aimed at small healthcare practices that want a current-looking site without hiring an agency.
What do I need before I start?: For a migration, all you need is the web address of your existing site. Nothing else is required to see a result — no account, no card, no content brief. If you want the generated site to be accurate, it helps if your current site already shows your real address, phone number, opening hours and clinician names, because those are the details we read and reuse.
Do I need the login for my old website?: No. We only read the public pages of your site, the same ones any visitor or search engine can see. We never ask for your hosting password, your CMS login, your domain registrar credentials or FTP access, and you should be wary of any website vendor that asks for those up front. Because the read is public-only, anything hidden behind a login on your current site will not appear in the generated version.
What if I do not have a website at all?: You can generate one from scratch at /start instead of pasting a URL. You describe the practice — what you do, where you are, who works there — and the generator builds a page from that rather than from a scrape. The result is the same kind of editable site; you just supply the facts directly instead of us reading them off an existing page.
How long does generation take?: It runs in two phases so you are not staring at a blank screen. The first phase renders only the top of the page — the hero — so you can pick a design direction quickly; the second phase builds the complete page once you have chosen. Fetching your existing site is capped at three pages with an eight-second timeout, so a slow source site cannot stall the process indefinitely.
What if I do not like what it generates?: Generate again, or change it in the editor. The first phase exists precisely so you can reject a design direction before the full page is built, and every block on the finished page can be edited, reordered or removed without touching code. If it is still not right, you can walk away — a free preview costs nothing and disappears on its own after seven days.

Free preview vs paid trial

What exactly is the free preview?: The free preview is a generated site you can look at without creating an account and without entering a card. You paste a URL, you get a site back, and you can open it, read it and judge it. It is a genuine preview of the product rather than a screenshot or a mockup. It is not published to the public web and it is not connected to your domain.
How long does a free preview last?: Preview sites are deleted seven days after they are created. That is an automatic cleanup, not a sales deadline — nothing is charged and nothing is retained once it runs. If you want to keep a preview beyond that window, start a subscription before the seven days are up so the site moves out of preview storage.
Does the free preview require a credit card?: No. There is no account, no card and no checkout involved in generating a preview. This is the part of the product that people most often assume is a trick, so to be blunt about it: you can use the generator, see the full result, and never give us a payment method. The card only enters the picture if you decide to start a subscription.
How is the paid trial different from the free preview?: They are two separate things. The free preview needs no account and no card and is deleted after seven days. A paid subscription starts with a 14-day free trial, and that trial does require a card at checkout — nothing is charged that day, but a valid payment method has to be on file. The trial is what lets you publish and use the dashboard; the preview only lets you look.
When am I first charged if I start the 14-day trial?: You are charged nothing on the day you sign up. The first charge happens when the 14-day trial ends and the subscription becomes active. If you cancel before the trial ends, the subscription stops and that first charge never occurs. See /pricing for the plans and what each one includes.
What happens if my card fails when the trial ends?: The subscription cancels rather than charging. If there is no valid payment method on file at the end of the trial, the account is not put into debt, not sent to collections and not billed later — the subscription simply does not start. You can add a payment method and subscribe again whenever you are ready.
Can I publish a site without paying?: No. Publishing to a subdomain or a custom domain requires an active subscription, and a subscription begins with the 14-day trial described above. The free preview is deliberately not publishable — it exists so you can evaluate the output before committing to anything, not as a free hosting tier.

Ownership, content and your existing site

Who owns the content and the generated site?: You do. The facts on the page are your practice’s facts, the copy is written about your practice, and the site is yours to use. We do not claim ownership of your clinic information, your logo, your photographs or the text that describes your services. Nothing in the generation process transfers rights in your material to us.
What happens to my current website while I am trying this?: Nothing at all. We only read your existing site; we never write to it, log into it, or change anything on it. It stays live, on its current host, serving its current visitors, exactly as it is. The only moment anything changes for the public is when you decide to point your domain at the new site.
Can I export the site or take it elsewhere?: The generated page is a single self-contained HTML document rather than a proprietary bundle, which is the format most likely to still be readable by someone else later. If you want a copy of what you published, ask us at support@clinicsite.net and we will help you get it. We would rather you be able to leave than feel stuck.
What happens to my site if I cancel?: Publishing is tied to an active subscription, so a cancelled account stops serving the published site. Your domain remains yours throughout — it is registered to you and you can point it at any other host at any time. If you are planning a move, contact support before you cancel so you are not caught between the two.

Domains, hosting and SSL

What web address does my site get?: Every published site gets a ClinicSite subdomain in the form yourclinic.clinicsite.net, which works immediately with no DNS setup on your side. Most practices then connect their own domain so patients see their own name in the address bar. You can start on the subdomain and add a custom domain later — publishing does not lock you into either.
Can I buy a domain through you, or bring my own?: Both work. You can buy a managed .clinic domain through us — the registration runs through Porkbun and the DNS is configured for you — or you can bring a domain you already own. Bring-your-own is connected by pointing the domain’s nameservers at Cloudflare, which we then use to route traffic to your site.
Do I get an SSL certificate, and do I have to configure it?: You get one automatically and there is nothing to configure. Certificates are issued on demand through Let’s Encrypt by our edge server and renewed without any action from you. Every published site is served over HTTPS, which matters for a healthcare site both for browser trust warnings and for search ranking.
How long does a domain change take to go live?: Nameserver changes typically propagate within a few hours, though the internet allows up to 48 hours and some registrars are slower than others. During that window some visitors may still reach your old site and some the new one, which is normal and resolves itself. Because your old site stays untouched, that overlap is harmless — nobody hits an error page.

Editing and design

How do I edit the site after it is generated?: In a visual block editor in the dashboard. The page is made of blocks — hero, services, team, hours, contact — and you click one to change its text, reorder it, or delete it. Changes are made in place with the page rendering as you go, so you can see the result rather than imagining it from a form field.
Do I need to know how to code?: No, and you are not expected to learn. Everything on the page is editable through the block editor without touching HTML or CSS. If you can edit a document, you can edit the site; nothing about the normal workflow requires reading the underlying markup.
Can I change the site after publishing it?: Yes, as often as you like. The editor stays available for as long as your subscription is active, so updating hours, adding a clinician or correcting a phone number is a two-minute job rather than a support request. There is no charge for edits and no limit on how many times you republish.
Can I add more pages?: The generated site is built as a single, complete page covering the sections a clinic site normally needs — services, team, location, hours and contact. For most small practices that is the whole site, and a single well-organised page tends to perform better than a thin five-page menu. If your practice needs a structure this does not cover, write to support@clinicsite.net and describe it.
Can I use my own logo and brand colours?: Yes, and in most cases you do not have to do anything to get them. When we read your existing site we pick up your logo and your theme colour along with your contact details, and the generated site is built with those already applied. If we read the wrong colour, or your logo has changed since, you can override both in the editor.

Features, and what we do not do

What does the AI chatbot do?: On the Platinum plan and above, your site can carry a chat widget that answers visitor questions from a knowledge base built from your own clinic information. It is seeded automatically when the site is generated and you can edit it in the dashboard. It answers only from what it knows about your practice, never gives medical advice, and hands off to a human when a visitor asks for a person or raises anything urgent.
Can you connect to my EMR?: EMR integration is available on the Platinum plan and above. Connect your practice system and your appointments and clinicians appear in your ClinicSite dashboard schedule view, so you can see your day in the same place you manage your website. Your EMR remains your system of record for notes, billing, intake and clinical history. Credentials are encrypted at rest and the sync runs in an isolated per-clinic worker. Our catalogue covers SimplePractice among other systems — tell us what you run and we will confirm before you subscribe.
Do contact forms on my generated site work?: No, and this is the most important limitation to understand before you publish. Generated sites do not submit form data anywhere — the published pages are locked down so no form can post to any destination. Visitors reach you by tapping your phone number or your email address, both of which are live links on the page. If capturing enquiries through a web form is essential to how you run your practice, this product is not a fit today.
Does it integrate with my online booking system?: You can link the booking tool you already use. A booking block on the page takes an external link — Cal.com, your patient portal, whatever your practice runs — and sends the visitor there to book, so your booking system stays the single source of truth for the schedule.
Do you handle reviews or reputation management?: No. There is no review collection, no review monitoring and no reputation dashboard in the product, and we would rather say so than list it as a feature and disappoint you later. If reviews are a priority, keep using a dedicated tool for that alongside your site.
What support do I get, and does it depend on my plan?: Support is by email at support@clinicsite.net, and it is the same on every plan. We do not sell a priority tier, a guaranteed response time or a ticketing SLA, because we do not have one to sell. If you need a contractual support commitment, ask us at /contact before you subscribe rather than after.

Security and compliance

Where does ClinicSite run?: The application runs on Microsoft Azure, behind a Cloudflare edge layer that handles traffic to published sites. Azure operates HIPAA-eligible cloud infrastructure, which is the foundation the platform is built on. Infrastructure alone is not compliance, so the rest of these answers describe what we actually do rather than what the hosting brand implies.
How are my EMR credentials protected?: Connected EMR credentials are encrypted at rest with AES-256-GCM, and each stored value is cryptographically bound to your clinic so it cannot be read in another tenant’s context. The sync job runs in an isolated container with its own database role, and the tables it touches are protected by row-level security. Application logs are written without patient health information in them.
Do generated websites collect patient information?: No, by design. Published sites cannot submit forms anywhere and cannot make outbound requests to third parties, so there is no path by which a visitor’s details are captured on the page. Patients contact you through your phone number or email address, which keeps the conversation in the channels your practice already controls. Read /guides/hipaa-website-requirements for what this means for a clinic site in practice.
Is ClinicSite HIPAA compliant? Do you sign a BAA?: We do not hold a HIPAA certification or a SOC 2 report, and we are not going to imply otherwise — no such certification for HIPAA exists in the way vendors often suggest. Any clinic should ask any vendor that will handle protected health information for a business associate agreement, and should get the answer in writing before sharing data. If a BAA is a requirement for your practice, raise it with us at /contact so you get a straight answer before you buy.

Billing and cancellation

How is billing handled?: Payments run through Stripe, so your card details are held by Stripe and not by us. Subscriptions are billed monthly and managed from a billing portal in your dashboard, where you can update your payment method, download invoices and see what you are on. Plan details are on /pricing.
Is there a setup fee?: No. There is no setup fee, no onboarding charge, no migration fee and no charge for generating a site. Migrating your existing site is part of the product rather than a professional services engagement, so the subscription is the whole cost.
How do I cancel?: From the billing portal in your dashboard, at any time, without contacting anyone. There is no minimum term and no cancellation phone call. Because publishing depends on an active subscription, plan where your domain should point before you cancel so your visitors are not left without a site.

Keep reading

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